Shipping Policy

Shipping Policy

 

SHIPPING AND DELIVERY POLICY:
Unusual Designer Gifts Ltd ("we" and "us") is the operator of
(unusualdesignergifts.co.uk) ("Website"). By placing an order through this website you will be agreeing to the terms and conditions below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL:
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

SHIPPING COSTS:
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

INTERNATIONAL DELIVERY TIMINGS:
International shipping times vary based on the destination. If you require an estimated shipping time for your order, please contact us via email with details of your order and the destination for further information.

COVID-19 AND BREXIT DELAYS:
Our deliveries are operating normally, but if your order is time critical, a Birthday gift, for instance, please put a note in the 'Add A Note To Your Order' box in the Shopping Bag page of the checkout giving us the date it is required by, so we are aware there is a particular deadline.

PRODUCT AVAILABILITY:
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible and either offer you a similar product or issue you a refund.

DELIVERY DESTINATIONS:
Currently, we deliver within the UK mainland and islands, Europe, USA, Canada and Australia. Items over 1kg or bulky items will display their individual delivery costs at the checkout.

UK DELIVERIES:
Your UK mainland delivery should reach you within three to five working days, although generally, it is quicker. Some of our products are dispatched directly from our trusted third party manufacturers or suppliers and may take a longer to reach you. In any event, we will update you with the progress of your order, wherever possible. We use different couriers depending on the weight, size and destination of the parcel. 

Our couriers prefer a mobile number so they can notify you of your delivery window by text. Please note we will only use your number in connection with fulfilling your order.

Depending on the weight, size, destination and value of your order, it will either be sent via Royal Mail or with one of our courier services and they normally require a signature on delivery. (please see COVID-19 contact-free delivery service update above). Whenever possible, we will send you an email with the tracking information. Please note some of our suppliers do not give us tracking data.

INTERNATIONAL IMPORT DUTIES AND TAXES:
For overseas orders, import duties and taxes may be applied when the delivery reaches its destination. Unfortunately, we have no control over these charges and we cannot predict their amount. We are not responsible for any tax, import duty or customs charges you may incur in your country or state so please check with your local customs office for further information before placing your order.

Customers wishing to purchase products from Unusual Designer Gifts Ltd for delivery into countries and states outside the UK should satisfy themselves that the products comply with the relevant regulations and legislation in the country to which the products are to be shipped.

Unusual Designer Gifts Ltd cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily or permanently, at point of entry into any other country or state outside the UK.

In the event you are asked to pay any tax, import duty or customs charges locally by the courier on delivery of the product and then decline to do so, the item may be returned to us. Any local tax, import or customs charges and any return delivery charges for the product will be deducted from your refund. We will then itemise these charges and amounts in an email to you.

Likewise, Unusual Designer Gifts Ltd cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any country or state outside the UK.

DELIVERY NOTES:
A Delivery Note detailing the products supplied by Unusual Designer Gifts Ltd will be stored in one of your delivered parcel/s, and this is your proof of delivery.

COURIER DELIVERIES:
If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the parcel, the courier will retain the parcel and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date and cannot arrange a specific re-delivery time.

The courier will only attempt to deliver the products on up to two separate days, after which a further delivery charge may become payable. The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.

AGE VERIFICATION FOR BLADED PRODUCTS:
As you may be aware, certain provisions of the Offensive Weapons Act 2019 (OWA) have now come into force. One of the main outcomes of the OWA is to prohibit the online sale and then delivery of blades to people under 18 years of age. Unusual Designer Gifts Ltd is based in the UK and is governed by UK law

We only sell Flint and Flame chef kitchen knives for cooking and preparing food. Under UK law it is illegal to sell any knife to anyone under the age of 18. 

If you are under 18, DO NOT BUY A CHEF KITCHEN KNIFE FROM THIS WEBSITE, even if it is as a gift for someone else. You will be required to prove that you are 18 or over prior to the dispatch of the order.

We take age verification checks very seriously as we are governed by the Offensive Weapons Act 2019 which details how age verification checks must be conducted. It is a legal requirement that we see identification / proof of age with any purchase that contains an over 18 item, in particular, our range of Flint and Flame chef knives. This has to be shown prior to your order being dispatched. We will NOT dispatch any order without the required age verification checks being performed in advance.

What we require
Acceptable forms of ID to prove that you are over 18 include:

  • A photo of your driving licence.
  • A passport.
  • Birth certificate. 

Once you have completed the age verification check you will not have to do it again for future orders.

ORDER DISPATCH:
We aim to dispatch all orders within 48 hours of the order being placed. Delivery times may be affected if there are stock availability problems or other unforeseen circumstances but we will notify you if this is the case and keep you updated. Our warehouse operates Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

CHANGE TO DELIVERY ADDRESS:
To change the delivery address, we are usually able to change it up to 12 hours before the order is due to be dispatched, but this can sometimes cause short delays in delivery.

TRACKING UPDATES:
Upon dispatch, customers will receive a tracking number or link, where available, from which they will be able to follow the progress of their delivery based on the latest updates made available by the courier company.

PARCEL DAMAGING IN TRANSIT:
If you find the exterior of parcel is clearly damaged in transit before opening it, please reject and do not sign for it. Then get in touch with our customer service department for further information. If the parcel has been delivered without you being present, please contact customer service with the next steps. We will process a refund or send you a replacement as soon as the courier has completed their investigation into the damaged parcel claim.

PARCEL LOST IN TRANSIT:
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

ORDER CANCELLATIONS:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

INSURANCE:
Parcels are insured for loss and damage up to the value as stated by the courier.

CUSTOMER SERVICE;
For all customer service inquiries, please submit an inquiry at contact us

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