Privacy and Cookies Policy

At Unusual Designer Gifts, we respect your privacy and are committed to protecting your personal information.

This Privacy & Cookies Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it and your rights under UK data protection law.

1. Who We Are

Unusual Designer Gifts is the trading name of Unusual Designer Gifts Ltd.

Registered in England – Company Number: 10889397

Registered and Trading Address:
Unusual Designer Gifts Ltd
14 Osprey Close
Marchwood
Southampton
Hampshire
SO40 4XJ
United Kingdom

Email: info@unusualdesignergifts.co.uk

For the personal information that we collect and control, Unusual Designer Gifts Ltd is the data controller.

2. What Information We Collect

Depending on how you use our website or interact with us, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone number, where provided
Order and purchase information
Payment and transaction information processed through our payment providers
Information you provide when contacting Customer Support
Returns, refunds and correspondence relating to your orders
Marketing preferences
IP address
Browser, device and website usage information
Cookie and similar technology information

We only collect personal information that is reasonably necessary for operating our business, providing our services and meeting our legal obligations.

3. How We Collect Your Information

We may collect information directly from you when you:

Place an order
Create or use a customer account
Contact us
Request a return, refund or exchange
Subscribe to marketing communications
Interact with our website

Some technical information may also be collected automatically when you use our website through cookies and similar technologies.

We may also receive information from service providers involved in processing your order, payments, deliveries or other services.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Take and manage payments
Arrange deliveries
Provide order and delivery updates
Process returns, refunds and exchanges
Respond to enquiries and provide Customer Support
Maintain appropriate business and transaction records
Prevent and detect fraud or misuse
Protect the security of our website and business
Improve our website, products and customer experience
Understand how our website is used, where you have consented to relevant cookies
Send marketing communications where we have the appropriate permission or other lawful basis to do so
Comply with our legal, accounting and tax obligations
Establish, exercise or defend legal claims where necessary

5. Our Legal Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We need to process certain information to enter into or fulfil our contract with you, for example to process your order, take payment, deliver your goods or handle a return.

Legal Obligation

We may need to process or retain information to comply with legal requirements, including accounting, taxation and consumer protection obligations.

Consent

Where required, we rely on your consent for activities such as certain marketing communications and the use of non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

Preventing and detecting fraud
Maintaining the security of our website and business
Responding to customer enquiries
Managing and improving our business and services
Protecting and enforcing our legal rights

6. Marketing Communications

We may send you marketing emails where you have consented to receive them or where another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending service messages that are necessary in connection with an order or transaction.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify and website service providers
Payment processors and payment service providers
Klarna, where you choose Klarna as your payment method
Delivery companies and couriers
Email and marketing service providers
Analytics and technology providers, where permitted
IT and website support providers
Accountants, professional advisers and insurers
Government bodies, regulators, law enforcement agencies or other authorities where required by law

We only share information where there is an appropriate reason to do so.

We do not sell your personal information.

8. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to offer our products and services online and may process personal information in connection with the operation of our store.

Payment information is handled through the relevant payment provider and payment systems. We do not use this website to store customers' complete payment-card details ourselves.

Shopify and relevant payment providers maintain their own security and data protection measures.

9. Klarna

If you choose Klarna as your payment method, information necessary to provide Klarna's payment services may be shared with Klarna.

Klarna processes personal information in accordance with its own privacy information and may carry out eligibility, credit or fraud-prevention assessments in connection with its services.

Please refer to Klarna's Privacy Notice for information about how Klarna collects and uses your personal information and your rights in relation to Klarna's processing.

10. Cookies

Our website uses cookies and similar technologies for purposes including operating the website, remembering preferences, understanding how our website is used and, where you have given consent, supporting analytics, marketing and advertising.

Some cookies are strictly necessary for the operation of our website. Other cookies are only used where you have provided the appropriate consent.

You can manage your preferences through the cookie controls available on our website.

For more information about the cookies we use and how to manage them, please see our Cookies Policy.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax and business obligations.

The appropriate retention period depends on the type of information, why we hold it and any legal requirements that apply.

We may retain order and transaction records for the period necessary to meet our accounting, tax and legal obligations.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it.

12. International Data Transfers

Some of the organisations that provide services to us may process or store personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we or the relevant service provider will use an appropriate transfer mechanism or safeguard recognised under applicable UK data protection law.

You may contact us if you would like further information about the safeguards applicable to personal information that we control.

13. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website is hosted by Shopify, and payments are processed through our relevant payment service providers.

No internet-based system can be guaranteed to be completely secure, but we and our service providers take appropriate measures to protect personal information.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the processing of your personal information in certain circumstances
Object to certain types of processing
Ask for certain personal information to be transferred to you or another organisation where the right to data portability applies
Withdraw consent at any time where we rely on consent

These rights do not apply in every circumstance and some are subject to legal exemptions.

If you wish to exercise a data protection right, please contact us using the details below.

We may need to verify your identity before fulfilling a request.

15. Automated Decision-Making

Unusual Designer Gifts does not itself use your personal information to make solely automated decisions that produce legal or similarly significant effects concerning you.

However, third-party payment providers may use automated systems for purposes such as fraud prevention, payment authorisation, eligibility or credit assessment.

For example, if you choose Klarna, Klarna may undertake its own assessments. Please refer to Klarna's privacy information for details about its processing and your rights.

16. Children's Privacy

Our website is not specifically directed at children and we do not knowingly collect personal information directly from children for marketing purposes.

17. Your Right to Complain

If you have concerns about how we handle your personal information, please contact us first so that we have the opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint and your data protection rights is available from the ICO.

18. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our business, website, services, third-party providers or legal requirements.

We recommend reviewing this page periodically.

19. Contact Us

If you have questions about this Privacy & Cookies Policy, how we use your personal information or wish to exercise your data protection rights, please contact:

Unusual Designer Gifts Ltd
14 Osprey Close
Marchwood
Southampton
Hampshire
SO40 4XJ
United Kingdom