How to contact us:

Do you need to talk to us about a product you have seen in our store? Would you like to speak to us about your order? Either way, we would love to talk to you.

Our customer services team are available to help you with order queries, product information and more. Simply give us a call and we will do our very best to assist you.

Order by phone:
We are very happy take your order over the phone, as we know some people like the more personal touch and still like to speak to a human being! Please have the product details, delivery information and payment card ready.

Monday - Friday (09:00 - 17:00 GMT)
UK: 01428 481146
Outside UK: +44 (0) 1428 481146

Weekends and Public holidays
Closed for Customer Service but you can order online 24/7, 365 days a year of course.

Email us:
You can email us with a question. Some customers like to copy and paste the email address so here it is: info@unusualdesignergifts.co.uk

Write to us:
You can write to us at:

Customer Services 
Unusual Designer Gifts Ltd
6 Cadogan Place
Station Road
Liphook
Hampshire
GU30 7GQ
United Kingdom

Delivery costs:

UK MAINLAND STANDARD DELIVERY

3 - 5 DAYS 

£4.95

EUROPE 

5 - 10 DAYS 

£25.00

USA ONLY

7 - 15 DAYS

£40.00

 

STANDARD DELIVERY TO THE UK MAINLAND IS ONLY £4.95

FREE UK MAINLAND DELIVERY FOR ALL ORDERS OVER £75.00

Your delivery will reach you within 3 to 5 working days, although generally it is much quicker. Some of our products are dispatched directly from one of our trusted 3rd party manufacturers or suppliers.

Our couriers now require a mobile (preferably) or landline phone number so they can notify you of your delivery window by text. Adding your phone number is now obligatory at the checkout when you order with us. Please note we will only use your number in connection with fulfilling your order.

Depending on the size, weight, and value of your order, it will either be sent via Royal Mail or with our courier service and they normally require a signature on delivery. Whenever possible we will send you an email with the tracking information.

Free shipping is not available to the smaller UK islands, such as the Isle of Man and the Channel Isles, the Scottish Highlands and Northern Ireland.

PLACING AN ORDERING

CAN I PAY FOR MY ORDER BY PHONE?
Yes you can, simply call our customer service team on 01428 481146 and we will take you through the simple and prompt telephone order process. Our lines are open Monday to Friday 9am to 5pm. Your card details are entered in to a secure PayPal payment gateway and are never stored on our systems so rest assured your data is totally safe and secure.

WHAT PAYMENT METHODS DO YOU USE?
We accept most major debit and credit cards, Visa Credit, Visa Debit, Visa Electron, Mastercard, Maestro, American Express and PayPal.

CAN I CANCEL AN ONLINE ORDER?

If you need to cancel an order please email customer services immediately at info@unusualdesignergifts.co.uk and we will try to stop your delivery, although this cannot be guaranteed as we process and dispatch orders quickly.  

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
If you need to change your delivery address, please contact customer services immediately info@unusualdesignergifts.co.uk and we will try to amend your order, although this cannot be guaranteed.

HOW SECURE IS YOUR WEBSITE?
We take online security extremely seriously. Any pages that need you to enter personal details are secured using EVSSL certificates ensuring the strongest encryption. We use Shopify Payments or Paypal depending on your payment preference during the checkout process. This means your card details are never stored on our website or system. We also screen all card payments for fraudulent orders, so don't worry if you ever get a call from us regarding your payment, we're just performing extra security checks.

RETURNS

HOW DO I RETURN AN ITEM?

It’s really important to us that you’re happy with order. In the unlikely event you need to return it to us, please email us at: info@unusualdesignergifts.co.uk

Because we know a large proportion of items bought from us are intended as gifts, carefully open your order, without ripping the packaging and inspect the product. Please keep all the original packaging, manuals and anything else that your order came with. If you need to return it, the address details will be on dispatch note inside or attached to your parcel. If the item is relatively small, for example less that 1 kg and you are returning it via Royal Mail please send it by Recorded Delivery and keep the receipt/tracking number safe. This will be helpful in case the parcel goes missing or is damaged on its return to us.

LARGE OR HEAVY DELIVERIES
If the order is very large or heavy, like a games table for instance and you need to return it, please email us at: info@unusualdesignergifts.co.uk  and we will arrange for the manufacturer or supplier to collect it. The address details for the return will be on your dispatch note inside or attached to your parcel. On receipt of your returned order and after the manufacturer or supplier has inspected it, they will refund us and we will in turn refund you.

  • If you make a return within 30 days of delivery, we’ll completely refund you once we have received and checked it over. We will even refund standard delivery costs (though not premium delivery costs), and if you’ve seen something on our site you’d rather buy instead, we make it easy to organise exchanges.
  • Unfortunately, we cannot refund you for orders over 30 days even if it is still in unused condition.
  • Please note that we cannot accept any returns for unwanted personalised items, which are exempt from distance selling regulations.

Please be careful with the products we send you; if they’re not in a saleable condition due to the way they’ve been handled, we will NOT be able to refund you. 

DO I HAVE TO PAY FOR A RETURN?
Wherever possible, we refund any standard postage costs that have been paid. Free returns are for UK mainland orders only. For all orders from outside the UK mainland, you will be responsible for paying for the return costs. We strongly advise you adequately insure the item against loss or damage during the return process and send it with tracking. The maximum 30 day time frame for making a return is very important in both refunds and offering free returns, so please contact us as soon as possible if you need to do this.

WHAT HAPPENS IF AN ITEM IS DAMAGED OR FAULTY?
There’s nothing worse than something new breaking or not working as it should. Despite rigorous testing, sometimes, faulty products do slip through our quality control or parcels are damaged in transit through no faulty of our own.

If you need any advice on what to do please email us at: info@unusualdesignergifts.co.uk quoting your order number and we will be very happy to assist you. Rest assured we provide an efficient customer service. We always endeavour to make sure our valued customers are very happy with their order and our service.

WHY HAVE I BEEN ASKED TO VERIFY MY DETAILS FOR MY ONLINE ORDER?
To protect our customers we regularly perform random security checks on online orders. If your order has been selected for review, you will be required to provide a bank authorisation code and/or utility bill so we can verify your details. This security policy is in place for your protection.

COLOUR ACCURACY OF OUR PRODUCT IMAGES

We always endeavour to ensure that our product images are as accurate and true to life as possible. However, in most cases, our images are provided by our suppliers, which is standard practice with most online retailers. Therefore, along with everyone else displaying online images, we cannot guarantee the exact colour accuracy of a product all of the time. Please note that in particular, lifestyle images taken in a real life environment are sometimes subject to fluctuations in the colour of the ambient light so the true product colour may vary slightly from the displayed images. In the vast majority of cases we never have issues with colour accuracy, but we just wanted to make you aware that colour is very subjective and unique to an individual.

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