Frequently Asked Questions

Ordering a Product

On desktop or mobile, select your product and click Add to Cart or click the Buy with Shop Pay button, if it is displayed to you. Then proceed to the checkout.

Add a Note to Your Order

If your order is time critical (e.g. a birthday), or you wish to leave us some information or a message, use the 'Add Order Note' text box in the Cart section of the checkout.

Do I Need an Account to Place an Order?

No. You can check out as a guest or create an account for easier repeat ordering.

I’ve Forgotten My Password

Click the ‘Forgotten Password’ link on our login page to reset it and continue shopping.

How Do I Redeem a Discount or Promo Code?

Enter your code in the ‘Discount Code’ box at checkout and click ‘Apply’. You’ll see the discount displayed before finalising the payment.

Accepted Payment Methods

We accept the following secure payment options:Visa Credit

  • Visa Credit
  • Visa Debit
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna

What is Klarna?

Select Klarna at checkout to:

  • Pay Later in 30 Days
  • Pay in 3 Equal Instalments

No interest. No fees. UK customers only.

Shipping Costs and Discounts

Shipping is calculated during checkout based on weight and destination. Any discounts will apply automatically and appear on your confirmation email.

Can I Order Anytime?

Yes. Our store is open 24/7. Orders can be placed any time, with customer support available Monday–Friday, 9am–5pm GMT.

Do You Ship Internationally?

Yes, we ship worldwide. Delivery times range from 5–17 working days depending on the destination. We operate on a Delivered Duty Unpaid (DDU) basis. Learn more on our Shipping Policy page.

Urgent or Time-Critical Orders

If you need your order for a specific date, please mention it in the 'Add Order Note' box at checkout.

Returns & Exchanges

You have 30 days to return items in new condition. Include your dispatch note and let us know if you'd like a refund or an exchange.

See full terms on our Returns Policy page.

Non-Returnable Items

  • Made-to-order or personalised items (unless faulty)
  • Sale items

Refund Processing

Refunds are processed within 7 working days of receiving your return. Please allow 5–10 working days for the funds to appear in your account depending on your payment method.

Exchanges

If your exchange is for a higher-priced item, we’ll request additional payment. If lower, we’ll refund the difference minus delivery costs.

How Will My Order Be Packaged?

Depending on the item, your order will arrive in a secure polybag or strong cardboard box.

Large, Heavy, or Bulky Items

If your order arrives damaged, please contact us with clear photos. We’ll arrange a replacement or refund.

Faulty Items

If your item is faulty, we’ll cover return shipping and issue a full refund or replacement — no quibble.

Age Verification for Knife Orders

We verify age for cooking knife orders as required by UK law. You must be 18 or over to purchase.

Accepted ID includes:

  • Driving licence
  • Passport
  • Birth certificate

How Do I Contact You?

Email us at info@unusualdesignergifts.co.uk, 

If you're calling from outside the UK, please dial:+44 7737 063708
If you're calling from within the UK, you can also dial: 07737 063708

You can also use our Contact Us page.

Why Do You Request My Phone Number?

We use your phone number for delivery notifications. It is not used for marketing.

Why Haven’t I Received My Confirmation Email?

Please check your spam or junk folder and add our email address to your contacts.

Website Security

Our website uses EV SSL encryption and trusted payment providers. Card details are never stored.

Colour Accuracy

Product images may vary slightly due to lighting or screen differences. We aim for maximum accuracy and clarity.

Website Accessibility

We are committed to accessibility for all users. For help navigating our website, email info@unusualdesignergifts.co.uk with “Disabled Access” in the subject line.

Customer Support Hours

We are available Monday to Friday, 9:00am–5:00pm GMT (excluding holidays).

Our Returns Address

Returns Dept.
Unusual Designer Gifts Ltd,
14 Osprey Close
Marchwood
Southampton
Hampshire
SO40 4XJ
United Kingdom

Our Guarantee

Your satisfaction is very important to us. If you’re not 100% happy, let us know and we’ll resolve it quickly and professionally.