Frequently Asked Questions
Ordering a Product
Shopping with Unusual Designer Gifts is simple on desktop, tablet or mobile. Select your chosen product and click Add to Cart or use the Buy with Shop Pay option where available, then proceed securely to checkout.
Add a Note to Your Order
If your order is time-sensitive, such as a birthday or special occasion, or you would like to leave additional information, please use the Add Order Note box during checkout.
Do I Need an Account to Place an Order?
No. You can place an order as a guest or create an account for faster future checkout and order tracking.
I’ve Forgotten My Password
Click the Forgotten Password link on the login page to reset your password and regain access to your account.
How Do I Redeem a Discount or Promo Code?
Enter your discount or promotional code in the Discount Code box at checkout and click Apply. Your discount will appear before payment is completed.
Accepted Payment Methods
We offer a range of secure payment options including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna
- Diners Club
- Discover
All payments are processed securely through trusted payment providers.
What is Klarna?
Klarna allows eligible UK customers to spread the cost of purchases securely.
Available options include:
- Pay in 30 Days
- Pay in 3 Interest-Free Instalments
No interest or hidden fees apply when payments are made on time.
Shipping Costs and Delivery
Shipping costs are automatically calculated during checkout based on the size, weight and destination of your order. Any promotional discounts will be applied automatically where eligible.
Can I Order Anytime?
Yes. Our online store is open 24 hours a day, 7 days a week, allowing you to shop whenever convenient.
Customer support is available Monday to Friday, 9am–5pm GMT.
Do You Ship Internationally?
Yes. We ship worldwide on many products. International delivery times typically range from 5–17 working days depending on the destination country.
International orders are shipped on a Delivered Duty Unpaid (DDU) basis. Please see our Shipping Policy page for full detailsÂ
Urgent or Time-Critical Orders
If you require your order for a specific date or event, please add details in the Add Order Note box during checkout and we will do our best to help.
Returns and Exchanges
We accept returns on eligible products within 30 days of delivery. Items must be returned in new and unused condition together with the original dispatch note.
Please let us know whether you would prefer a refund or exchange.
Full details can be found on our Returns Policy page.
Non-Returnable Items
The following items are non-returnable unless faulty:
- Personalised products
- Made-to-order items
- Sale or clearance items
Refund Processing
Refunds are usually processed within 7 working days of receiving your return. Depending on your payment provider, funds may take an additional 5–10 working days to appear in your account.
Exchanges
If exchanging for a higher-priced item, we will arrange payment for the difference. If the replacement item is lower in value, we will refund the remaining balance excluding delivery charges where applicable.
How Will My Order Be Packaged?
Orders are carefully packaged using protective materials including secure polybags or durable cardboard boxes depending on the product type.
Large, Heavy or Bulky Items
If your order arrives damaged, please contact us promptly with clear photographs of both the packaging and the item. We will arrange a replacement or refund where appropriate.
Faulty Items
If your item develops a fault, please contact us and we will arrange a refund, replacement or suitable resolution. Return shipping costs for faulty products will be covered by us.
Age Verification for Knife Orders
In accordance with UK law, customers purchasing cooking knives must be aged 18 or over.
Accepted identification may include:
- Driving licence
- Passport
- Birth certificate
How Do I Contact You?
You can contact Unusual Designer Gifts by email at info@unusualdesignergifts.co.uk or via our Contact Us page.
Telephone:
UK: 07737 063708
International: +44 7737 063708
Why Do You Request My Phone Number?
Your phone number is used for delivery updates and courier communication only. We do not use telephone numbers for marketing purposes.
Why Haven’t I Received My Confirmation Email?
Please check your spam or junk folder and add our email address to your safe sender list to help ensure future emails are delivered correctly.
Website Security
Our website uses secure SSL encryption and trusted payment gateways to help protect customer information and transactions. Payment card details are never stored by us.
Colour Accuracy
We make every effort to display product colours and finishes as accurately as possible. However, colours may vary slightly depending on screen settings and photography lighting.
Website Accessibility
We are committed to making our website accessible for all users. If you require assistance using our website, please contact us by email with “Disabled Access” in the subject line.
Customer Support Hours
Customer support is available Monday to Friday, 9:00am–5:00pm GMT excluding public holidays.
Our Returns Address
Returns Department
Unusual Designer Gifts Ltd
14 Osprey Close
Marchwood
Southampton
Hampshire
SO40 4XJ
United Kingdom
Our Guarantee
Customer satisfaction is extremely important to us. If you are not completely happy with your order, please contact us and we will do our best to resolve the issue quickly, fairly and professionally.