Delivery Information and Shipping Policy

Delivery Information

COVID-19:

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however, we encourage all customers to use your home address for delivery.

All our carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.

 

Delivery destinations, timings and costs

Currently, we deliver to the UK, Europe, USA, Canada and Australia.

Items over 1Kg or bulky items will display their delivery costs at the checkout.

UK MAINLAND STANDARD DELIVERY 3-5 WORKING DAYS (BUT USUALLY QUICKER)

  • Up to 1kg is £4.95.

  • Monday to Friday service delivered between 7.30 am and 6.00 pm excluding weekends and public holidays.

  • Orders delivered within 3-5 working days, (but usually quicker), outlying areas and the UK Islands will take longer.
  • Delivery to the Scottish highland (including AB/PH postcodes) and Islands of Scotland, Northern Ireland, Isle of Man and the Isles of Scilly will incur a surcharge which will be automatically displayed at the checkout. Deliveries to these outlying regions will often take longer to arrive.

ISLE OF MAN STANDARD DELIVERY 3-5 WORKING DAYS

  • Up to 1kg is £7.95.

  • Monday to Friday service delivered between 9 am and 5 pm excluding weekends and public holidays.

EUROPE STANDARD DELIVERY 5-7 WORKING DAYS

  • Up to 1kg is £10.

  • Monday to Friday service delivered between 9 am and 5 pm excluding weekends and public holidays.

  • Orders will arrive within 5-7 working days, sometimes earlier, but outlying areas may take longer. Allow up to 14 working days for delivery to Greece and the Greek Islands.

USA, CANADA AND AUSTRALIA STANDARD DELIVERY 7-10 WORKING DAYS

  • Up to 1kg is £15.

  • Orders will arrive within 7-10 working days, outlying areas may take longer.

  • We operate on a Delivered Duty Unpaid basis (DDU). This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid locally on delivery of your order. These charges are set by the customs authorities for the destination country and you may also need to provide additional information to clear your order. If in doubt, please contact your local customs authority for more information.

General shipping information:

Your UK delivery should reach you within 3 to 5 working days, although generally, it is quicker. Some of our products are dispatched directly from our trusted third party manufacturers or suppliers and may take a little longer to reach you. In any event, we will update you with the progress of your order.

Our couriers prefer a mobile number so they can notify you of your delivery window by text. Please note we will only use your number in connection with fulfilling your order.

Depending on the size, weight, and value of your order, it will either be sent via Royal Mail or with one of our courier services and they normally require a signature on delivery. Whenever possible we will send you an email with the tracking information.

Shipping policy details:

Unusual Designer Gifts Ltd ("we" and "us") is the operator of
(unusualdesignergifts.co.uk) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

3. Delivery terms
3.1 Transit time (Domestic orders)
Shipping times take approximately 3 to 5 working days after the day of dispatch (but are often much quicker). We use different couriers depending on the weight, size and destination of the parcel.

3.2 Transit time (International orders)
International shipping times vary based on the destination. If you require an estimated shipping time for your order, please contact us via email with details of your order and the destination for further information.

3.3 Warehouse dispatch
We aim to dispatch all orders within 24 hours of the order being placed. Our warehouse operates Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of delivery address
To change the delivery address, we are usually able to change it up to 6 hours before the order is due to be dispatched, but this can sometimes cause short delays in delivery.

3.5 Items out of stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.6 Delivery time exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels damaged in transit
5.1 If you find a parcel is damaged in transit
If the parcel is clearly damaged before opening the package, please reject the parcel from the courier and get in touch with our customer service department. If the parcel has been delivered without you being present, please contact customer service with the next steps.

5.2 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

5.3 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

8. Customer service
For all customer service inquiries, please submit an inquiry at contact us

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