Our Customer Satisfaction Guarantee

Your satisfaction is important to us. If a product you have ordered is unavailable and we are unable to fulfil your order, we will let you know as soon as possible and issue a full refund, including any delivery charges paid, to your original payment method.

What If I Have a Problem With My Order?

If there’s an issue with your order or delivery, please contact our Customer Support team as soon as possible so that we can investigate and help resolve the problem.

We aim to respond within 7 working days, although we will always try to resolve issues sooner wherever possible.

For information about returns, refunds, exchanges, damaged or faulty goods, please see our Returns & Refunds Policy.

We are a small, dedicated team and will always aim to provide a fair and straightforward resolution to any genuine issue.

Thank you for shopping with Unusual Designer Gifts.

Your statutory rights are not affected.