Standard UK Delivery Costs

Orders up to 1 kg: £7.50
Heavier items will have the delivery cost displayed at the checkout. Estimated delivery time are between 3 and 5 working days.

Shipping Information

All orders are shipped either by us directly or by one of our trusted suppliers.

Shipping costs are calculated based on the items weight. Simply add your chosen item/s to your shopping cart and the shipping cost will be displayed in the checkout.

For international orders, please note that we do not prepay customs fees or import taxes. Local charges may be payable upon delivery.

Returns & Exchanges

We want you to be completely satisfied with the item/s you purchase from us. You may return or exchange your item within 30 days of delivery.

Non-Returnable Items

The following products are non-returnable and therefor not eligible for refunds or exchanges:

• Made to order, personalised and bespoke products including cushions, lampshades, aprons, runners, tablecloths, deckchairs, picture frames and illuminated wall art (unless faulty)
• Light bulbs and all electrical accessories
• Lampshades which have had the protective cellophane removed
• Sale items (unless faulty)
• Items not returned in new, resalable condition
• Playing Card Picture Frame products
  We Love Cushions products
  LED Mansion wall art products (unless faulty) as these items are all made to order.

How to Return an Item

To qualify for a return, an item must be unused, in its original resalable condition, and include all packaging and accessories, if applicable. Please include a copy of your dispatch note which accompanied the item and a note stating why you are returning it and whether you’d like a refund or exchange. We suggest you return the item to us via tracked delivery, just in case it goes missing in transit. Please keep a note of the tracking number.

Return Address

Returns Department
Unusual Designer Gifts
14 Osprey Close
Marchwood
Southampton
Hampshire
SO40 4XJ
United Kingdom

Refund Timescales

Once we’ve received and inspected your returned item, we’ll process your refund within 7 working days. Once the refund is initiated, you will receive an automated notification that it has been completed. Please allow up to 10 working days for the funds to appear in your account, this varies according to individual banks and payment providers. Refunds will always be made to your original payment method.

We ask you to ensure you are happy with your product choices before placing an order.

For certain UK postcodes, including AB, BN, BT, CA, DD, DG, DH, DL, EH, EX, FK, G, GY, HR, HS, IM, IV, JE, KA, KW, LA, LD, LL, ML, NE, NR, PA, PH, PL, PO, SA, SY, TA, TD, TQ, TR, WV, YO, and ZE, please allow a minimum of 5 to 7 working days for delivery.