Shipping policy
Shipping and delivery
Unusual Designer Gifts Ltd (“we”, “us” and “our”) operates unusualdesignergifts.co.uk.
This policy explains how we process, dispatch and deliver orders placed through our website. Please read it alongside our Returns and Refunds Policy and Terms of Service.
Product availability
All orders are subject to availability. We make every reasonable effort to ensure that stock information on our website is accurate, but occasional discrepancies may occur.
If an item is unavailable after you place an order, we will contact you as soon as possible. Depending on the circumstances, we may offer an alternative product, place the item on back order or provide a refund for the unavailable item.
Where an order contains several products, they may be dispatched separately. You will not be charged additional delivery costs unless this has been agreed with you beforehand.
Shipping costs
Shipping costs are calculated at checkout according to factors including the size, weight and destination of the order.
The applicable delivery charge will be displayed before you complete your purchase.
Dispatch and delivery estimates
Estimated dispatch and delivery times may be displayed on individual product pages or during checkout.
Many orders are dispatched within two working days. However, personalised, handmade, framed, made-to-order or supplier-dispatched products may have longer lead times. Please check the relevant product description before ordering.
Delivery estimates begin when an order is dispatched, not when it is placed. Working days exclude weekends and UK bank holidays.
If an order is time-sensitive or intended for a birthday or another special occasion, please add the required date to the order notes at checkout. We will make reasonable efforts to help, but a requested date is not guaranteed unless we expressly confirm it in writing.
We will contact you if we become aware of a significant delay.
UK delivery
Most standard UK mainland deliveries arrive approximately three to five working days after dispatch, although this is an estimate rather than a guaranteed delivery period.
Some products are dispatched directly by our trusted manufacturers or suppliers and may take longer. Large, heavy, personalised or made-to-order products will normally have their own delivery information on the product page.
We use different postal and courier services depending on the product’s size, weight, value and destination.
Where tracking is available, it will normally be sent by email after dispatch. Some smaller deliveries and supplier-dispatched products may not include tracking information.
Delivery notifications
Our delivery partners may use the mobile telephone number or email address supplied with your order to provide tracking information, delivery updates or a delivery window.
Your contact details will only be used in connection with your order and as explained in our Privacy Policy.
International delivery
International delivery availability and charges depend on the product and destination. The countries available for a particular order will be shown during checkout.
Delivery times vary according to the destination, carrier and customs-clearance requirements. International delivery dates are estimates and cannot be guaranteed.
Some large, heavy, fragile or restricted products may not be available for international delivery, even if other products can be sent to the same destination.
Customs duties and import taxes
International orders may be subject to import VAT, customs duties, handling charges or other local fees when they reach their destination.
The checkout or order confirmation will indicate where applicable duties and taxes have been collected in advance. Where they have not been collected, the recipient is responsible for paying any charges imposed by the destination country.
Customers are responsible for ensuring that ordered products may lawfully be imported, possessed and used in the destination country.
Customs authorities may open and inspect international parcels. We are not responsible for delays caused by customs procedures or local authorities, although we will provide reasonable assistance where possible.
If a customer refuses to pay applicable import charges and the parcel is returned to us, we may deduct the import charges, return carriage costs and other direct costs we incur from any refund, where permitted by law. We will provide details of any deduction.
Courier deliveries
The delivery carrier will determine the available delivery options. Depending on the service, these may include delivery to a neighbour, a nominated safe place, a collection point or rearranged delivery.
Please follow the instructions supplied by the carrier if a delivery attempt is unsuccessful.
If a parcel is returned to us because delivery was repeatedly unsuccessful, the address supplied was incorrect or the parcel was not collected, we will contact you to discuss redelivery or cancellation. Additional delivery or return charges may apply where the failed delivery was not caused by us or the carrier.
Changes to the delivery address
Please contact us immediately if you need to change your delivery address.
We may be able to amend the address before dispatch, but this cannot be guaranteed once an order has entered processing or has been passed to a supplier or carrier.
For security reasons, we may need to cancel and refund an order so that it can be placed again using the correct address.
Tracking information
Where tracking is available, we will send the tracking number or link after dispatch.
Tracking updates are supplied by the carrier and may occasionally take time to appear. Some suppliers and postal services do not provide live tracking.
Damaged parcels
If a parcel appears severely damaged when delivery is attempted, you may refuse it where the carrier allows you to do so.
If you accept the parcel or it is delivered while you are absent, please photograph the exterior packaging before opening it. Check the contents carefully and contact our Customer Support Team as soon as possible, including your order number and photographs of the packaging and item.
Please retain all packaging while we investigate. We may request further information or arrange collection of the product.
Any carrier investigation will not affect your statutory rights where an item is damaged, faulty or not as described.
Parcels lost in transit
If your order has not arrived within the expected delivery period, please contact our Customer Support Team.
We will check the tracking information and investigate the delivery with the carrier or supplier. If the parcel is confirmed as lost, we will offer an appropriate replacement or refund.
A carrier investigation will not unreasonably delay any remedy to which you are legally entitled.
Cancellations before dispatch
Please contact us as soon as possible if you wish to cancel an order.
We will normally be able to cancel an order that has not entered production or been dispatched. Personalised or made-to-specification orders may not be cancellable once production has begun.
If an order has already been dispatched, please follow our Returns and Refunds Policy.
Age-restricted products
It is illegal to sell most knives and other qualifying bladed articles to anyone under the age of 18.
Orders containing a Flint and Flame chef’s knife or another age-restricted bladed product may only be placed by a person aged 18 or over.
We require suitable age and identity verification before dispatch. This may include:
- a valid passport or UK photographic driving licence; and
- a current photograph or another approved identity-verification method demonstrating that the purchaser is the holder of the identification document.
A birth certificate on its own is not accepted because it does not contain a photograph.
The carrier may also require the named purchaser to present acceptable photographic identification when the order is delivered. Age-restricted products cannot be left unattended, delivered to a safe place or handed to a person under 18.
We will not dispatch an age-restricted product unless the required checks have been completed successfully. Orders that do not pass the checks will be cancelled and refunded where appropriate.
Identity information will be handled securely and in accordance with our Privacy Policy and applicable data-protection law.
Customer service
For questions about an order, dispatch or delivery, please contact our Customer Support Team. Please include your order number where available.